Shipping Policy

 

Shipping Policy

Effective Date: 6/3/2025

1. Introduction

At The Backyard Solutions, we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://thebackyardsolutions.com/

2. Shipping Destinations

  • Countries We Ship To:
    • United States of America
  • Future Expansion:
    • We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

  • Domestic Shipping (United States):
    • Standard Shipping: Free shipping on all orders

4. Order Processing Time

  • Processing Time:
    • Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).
  • Order Cut-Off Time:
    • Orders placed before 6:00 PM CST will begin processing the same day.
  • Weekend and Holiday Orders:
    • Orders placed on weekends or public holidays will be processed on the next business day.

5. Transit Time

  • In the United States transit time should take 2-7 business days.

6. Estimated Delivery Time

  • Domestic Shipping:
    • Standard Shipping: 3-9 days
  • Notes:
    • Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.
    • Shipping 3-9 days transit time plus handling time

7. Shipping Methods and Carriers

  • Reliable Carriers:
    • Domestic Carriers: USPS, UPS, FedEx
    • We partner with reputable carriers to ensure your package arrives safely.
  • Shipment Tracking:
    • All orders include tracking information, which will be provided via email once your order has shipped.
  • Insurance:
    • Shipments are insured against loss or damage. If you encounter any issues, please contact us within 48 hours.

8. Order Tracking

  • Tracking Information:
    • Tracking Number
    • Carrier Name
    • Link to Track Your Package
  • Assistance:
    • If you have questions or need assistance with tracking, please contact our Customer Service.

9. Delivery Issues

9.1 Delayed or Lost Packages

  • Delayed Delivery:
    • If your package is delayed beyond the estimated delivery time, please contact us at support@thebackyardsolutions.com or +1 254-589-3940.
  • Lost Packages:
    • Verify the shipping address provided.
    • Check with neighbors or building management.
    • Contact us for further assistance.
    • If your tracking information indicates that your package was delivered but you have not received it:

9.2 Damaged Packages

  • Reporting Damage:
    • Take photos of the damaged items.
    • Contact us within 48 hours at support@thebackyardsolutions.com.
    • If your package arrives damaged:
  • Resolution:
    • We will work with you to arrange a replacement or refund as appropriate.

10. Missing Items

  • Reporting Missing Items:
    • Contact us within 48 hours of receiving your package.
    • Provide your order number and details of the missing item(s).
    • If any items are missing from your order:
  • Resolution:
    • We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

11. Return and Refund Policy

  • Returns:
    • No Returns are accepted

Qualifying Refunds:

  • If a purchasing mistake occurs, customers must notify us within 24-48 hours to request a cancellation or exchange.
  • After 24-48 hours, the refund policy shifts to store credit due to production and material costs.
  • Refund requests will be reviewed by our CEO, and we reserve the right to determine if the request qualifies.
  • Approved refunds are issued via check by default. Refunds to a credit card are possible upon request, with a 3% processing fee paid by the customer.
  • For More Information:
    • Please refer to our Return and Refund Policy:  https://thebackyardsolutions.com/pages/return-and-refuns-policy for detailed information.

12. Incorrect Address

  • Address Accuracy:
    • Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • Returned Packages:
    • We will contact you to arrange reshipment.
    • Additional shipping charges may apply.
    • If a package is returned to us due to an incorrect address:

13. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

  • Customer Service Email: support@thebackyardsolutions.com
  • Customer Service Phone: +1 254-589-3940

Our customer service team is available Monday to Friday, 9 AM to 6 PM CST.

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with The Backyard Solutions!

We appreciate your business and are committed to providing you with exceptional service.